I work for a library that has segregated networks--one for patrons and one for staff. The core server is on the staff network and needs to communicate with the agents on the patron computers. The Windows fireall is disabled on the patron computers. A router and physical firewall separate the networks, so we obviously need to punch holes in the firewall to allow communications between the server and the agents.
Our network engineer entered the port exceptions listed in the LDMS 8.8 deployment guide for Remote Control, Inventory, Software Distribution (push, policy, multicasting), and Management Web services. Nonetheless, the patron computers show as being offline even though they are turned on. Are there any other ports that we need to open up in order to use Remote Control, Inventory, and Software Distribution?