Our distributed image installs the LanDesk agent via stand alone installer at first log in. This has been working for us since migrating to LanDesk in 2005. We are running LD9 on mostly WinXP clients.
Recently, after new image installation, PCs will not scan in. When trying to run a full scan, we get the error "This Application has failed to start because elogapi.dll was not found. Re-installing the application may fix this problem". Most of the time, re-running the installer will resolve the issue, but we would like for this not to happen.
What can I do to find a resolution to this issue?