Hello,
We are currently seeing a problem with our Landesk agent (9.0 Sp4,3) with USB block and our RSA DLP Agent on Win7 Pro 64 bit only. What is occurring is this:
When both agents are installed often time when you reboot, after login but before the Desktop the computer hangs with only the wallpaper and mouse pointer. It will hang for minutes until Explorer.exe crashes, then restarts itself and the Windows Desktop populates. Also, users will complain of extremely slow to unfunctional Internet speeds across browsers. I don't believe it is affecting all workstations but it is a significant amount. To prove our theory of the culprits,
If we remove the USB Block from the Landesk client and leave the RSA agent installed, the problem goes away
If we leave the USB Block Agent installed but uninstall the RSA agent, the problem goes away.
We had brought it to both Landesk support and RSA Support but we weren't able to come to a resolution because individually, both products work as advertised but we still have a big problem that needs fixing. We had removed the USB block for a while but that isn't a solution.
Any input is appreciated Community!
Jonathan