I'm installing the agent on Windows 7 x64 machines. About 6 of every 10 computers I install the agent on will fail.
After some testing I found that if I uncheck the Antivirus option in the agent, the agent will install without issues. If I immediately try running vulscan.exe /installav it will time out and fail. If I install the agent, then reboot the machine, THEN run vulscan.exe /installav it solves the problem. I looked in the wscfg32.xlg file after a failed agent install and here are the last few lines:
06/17/2014 12:09:48.263 5692 5680 tokens.cpp 664 Starting process: C:\Program Files (x86)\LANDesk\LDClient\vulscan.exe /changesettingsnoreport
06/17/2014 12:09:49.901 5692 5680 tokens.cpp 688 Processes returned : 229835193
06/17/2014 12:09:49.901 5692 5680 tokens.cpp 552 WARNING: Non-standard return code for: C:\Program Files (x86)\LANDesk\LDClient\vulscan.exe, Exit code: 229835193
06/17/2014 12:09:49.901 5692 5680 tokens.cpp 709 SUCCEEDED: Running application: C:\Program Files (x86)\LANDesk\LDClient\vulscan.exe /changesettingsnoreport
06/17/2014 12:09:49.901 5692 5680 ntstacfgDlg.cpp 1480 INI: EXEC8=C:\Program Files (x86)\LANDesk\LDClient\ldHpMgr.exe, /install, INSTALLONLY
06/17/2014 12:09:49.901 5692 5680 tokens.cpp 664 Starting process: C:\Program Files (x86)\LANDesk\LDClient\ldHpMgr.exe /install
06/17/2014 12:09:50.166 5692 5680 tokens.cpp 688 Processes returned : 0
06/17/2014 12:09:50.166 5692 5680 tokens.cpp 709 SUCCEEDED: Running application: C:\Program Files (x86)\LANDesk\LDClient\ldHpMgr.exe /install
06/17/2014 12:09:50.166 5692 5680 ntstacfgDlg.cpp 2411 Processing LANDesk Desktop Manager Post Copy
06/17/2014 12:09:50.166 5692 5680 ntstacfgDlg.cpp 2571 FAILED: Finished
06/17/2014 12:09:50.166 5692 5680 tokens.cpp 1618 SUCCEEDED: Deleting files - no matching files
06/17/2014 12:09:50.197 5692 5680 ntstacfgDlg.cpp 2453 Vulscan wants to reboot the machine
06/17/2014 12:09:50.197 5692 5680 ntstacfgDlg.cpp 2659 gProcessExitCode set to ERROR_SUCCESS_REBOOT_REQUIRED
06/17/2014 12:09:50.197 5692 5680 ntstacfgDlg.cpp 2665 FAILED: bCriticalError is true. Setting exit code to ERROR_INSTALL_FAILURE
As I said, this happens on just over half of the machines I install it on. It happens on machines which are already up and running and it happens on machines which are being freshly imaged. At the moment I am using an agent without antivirus checked and just installing the antivirus portion after a reboot of each machine, which is cumbersome and will present a problem once I start upgrading machines in a computer lab environment where I need to do a mass-rollout.
Thank you for any assistance!